This depends on the test to be conducted. Some require immediate collection of samples while some do not.
You get reports for your test depending on the turn around time of the particular test.
Yes you can request for soft copy of your result through our websites or any of our official handles and it would be sent to you.
Yes, but after careful verification that the pick-up person was sent by you.
Depending on the test to be carried out, you might be instructed to come fasting or not on the day for sample collection and/or test.
Mondays – Saturdays: 7am – 7pm
Sundays: 2pm – 6pm
Blood Banking Services: 24 hours.
Mondays – Saturdays: 7am – 7pm
Sundays: 2pm – 6pm
Blood Banking Services: 24 hours.
No. Any emergency should be taken to the hospital.
To lodge complaints, you can send us a message through our official website or email/social media handles.
Yes there is. You can always visit us onsite or you can call us online via our official customer service online/chat.
Yes you can take prescribed medication before blood samples are collected. However, antibiotics should be avoided prior to taking an infection test.
No. We ensure that materials are sterilized before use, and we use new syringes, needles and other consumables.
No. We ensure that materials are sterilized beforIt happens that people can have such issues per time, but our collectors can always mobilize every possible means to ensure safe collection of your sample.
TAT means Turn Around Time. It is the time in hours or day, between when a sample is received at the laboratory and the time when testing is complete and results are established and released.